First Steps Enterprises / Recruitment / Staffing
Candidate applications sent straight to JobAdder for First Steps Enterprises
The problem.
Each website application generated an email containing the candidate's details. A member of the First Steps team then entered those details into JobAdder by hand.
At the volume First Steps was receiving, that work occupied the equivalent of a full-time role. It also delayed the point at which recruiters could see and act on new applications.
Working within the real world
The constraints.
- Keep the existing application experience unchanged for candidates
- Match the existing JobAdder fields and data structure
- Avoid disruption to live submissions during delivery
- Report failed submissions so the team can act on them
Our approach.
We mapped the form fields, the existing email notification and the corresponding fields in JobAdder before building the integration.
When a candidate submits the form, the integration validates and maps the data before creating the candidate record through the JobAdder API. The team is alerted if a submission cannot be processed.
We tested different candidate scenarios before launch and documented the data flow and error handling for handover.
What changed
The results.
Routine candidate entry moved from a manual task to an automated submission flow. The team member who had handled the data entry could return their time to recruitment work.
Equivalent staff capacity released from routine data entry
Client reportedAbout this result
Client-reported equivalent capacity before automation.
Routine copy-and-paste steps in the application flow
Observed evidenceAbout this result
Verified from the implemented submission flow.
Candidate records sent to JobAdder
Observed evidenceAbout this result
Verified from the webhook and JobAdder integration.
The team is notified when a submission fails
Observed evidenceAbout this result
Verified from the implemented failure notifications.
A clearer way forward
Before and after.
Before
- Candidate submits the website form
- An email notification arrives
- A team member opens the email
- Details are entered into JobAdder
- The recruiter waits for the CRM record
After
- Candidate submits the website form
- The integration validates and maps the data
- A JobAdder record is created
- The team only steps in when an error is reported
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